![Charles River logo](/sites/default/files/styles/x_small/public/image/2023-06/charles-river-logo.png?itok=PwXjyIb_)
![Motorola Mobility logo](/sites/default/files/styles/x_small/public/image/2021-02/Motorola-Mobility_logo.png?itok=FKB0FHzE)
Motorola Mobility gains visibility into business-side functionality with Conga
![Man holding cell phone](/sites/default/files/styles/small_hq/public/image/2021-04/MotorolaMobility_1366px.jpg?itok=EtGkm4ra)
Motorola Mobility, owned by Lenovo, exists to invent, build, and deliver the best mobile devices on the planet, improving the lives of millions of people. The American company creates consumer-oriented product lines, including mobile phones, cable modems, and set-top boxes for digital cable and satellite television services. Learn more at www.motorola.com/
Challenge
Motorola Mobility struggled with both CRM adoption for quotes and complex formulas to quantify cost-to-serve terms. These issues lead to more challenges:
- Sales team unfamiliar with CRM interface
- Delays in customer quote turnaround time
- Manual data management outside of CRM system
- Complex formulas to quantify cost-to-serve terms of a deal
- Finance working outside of system to manage data and costs
Solution
Conga CLM and Conga X-Author for Excel provided Motorola Mobility a single solution to seamlessly manage quote data and contracts in a familiar user interface.
Business results
- Increased production with familiar Excel interface
- Eliminated duplicate work
- Data automatically pushed into CRM system
- Rules and permissions govern X-Author for Excel and ensure compliance
- Increased CRM usage, adoption, and data accuracy
- Greater visibility into terms, costs, and margins for business-side functionality
- Faster response times and more accurate information