Motorola Mobility gains visibility into business-side functionality with Conga

Motorola Mobility, owned by Lenovo, exists to invent, build, and deliver the best mobile devices on the planet, improving the lives of millions of people. The American company creates consumer-oriented product lines, including mobile phones, cable modems, and set-top boxes for digital cable and satellite television services. Learn more at www.motorola.com/ 
 

Challenge

Motorola Mobility struggled with both CRM adoption for quotes and complex formulas to quantify cost-to-serve terms. These issues lead to more challenges:

• Sales team unfamiliar with CRM interface
• Delays in customer quote turnaround time
• Manual data management outside of CRM system
• Complex formulas to quantify cost-to-serve terms of a deal
• Finance working outside of system to manage data and costs

Solution

Conga CLM and Conga X-Author for Excel provided Motorola Mobility a single solution to seamlessly manage quote data and contracts in a familiar user interface. 

Business results

• Increased production with familiar Excel interface
• Eliminated duplicate work
• Data automatically pushed into CRM system
• Rules and permissions govern X-Author for Excel and ensure compliance
• Increased CRM usage, adoption, and data accuracy
• Greater visibility into terms, costs, and margins for business-side functionality
• Faster response times and more accurate information